Effective Date: July 28, 2026
Thank you for shopping with Dennis Newsham Photography.
We want you to be confident in your purchase. Please read this Return & Refund Policy before placing an order through DennisNewsham.com. This policy explains how we handle returns, damaged items, cancellations, and refunds.
Returns and Exchanges
Many of our photography products are made to order or produced specifically for each customer. Because of this, we generally do not accept returns or exchanges due to:
- Change of mind
- Ordering the wrong item
- Incorrect size or color selection
- Personal preferences
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and its packaging
After reviewing the information, we will work with you to determine the best solution, which may include a replacement, store credit, or refund when appropriate.
Order Cancellations
Because many items begin production shortly after an order is placed, orders generally cannot be canceled or changed once they have been submitted.
If you need assistance, please contact us as soon as possible. While we cannot guarantee that changes can be made, we will do our best to help whenever possible.
Shipping Issues
Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
If your package appears to be delayed, lost, or damaged during shipping, please contact us. We will work with you and the shipping carrier to help resolve the issue whenever possible.
If an incorrect shipping address is provided during checkout and the package is returned to us, additional shipping charges may apply before the order can be resent.
Custom and Personalized Products
Custom, personalized, or special-order products cannot be returned or exchanged unless they arrive damaged or contain a manufacturing defect.
Refund Process
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow several business days for your financial institution to process and post the refund after it has been issued.
Consumer Rights
Nothing in this Return & Refund Policy limits or replaces any rights you may have under applicable consumer protection laws.
Changes to This Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Dennis Newsham Photography
A DBA of Caden Services LLC
Email: info@dennisnewsham.com